Contact information
Contact Simply Shoes
We're here to help. Whether you have a question about an order, sizing, delivery, returns or one of our products, our customer service team will be happy to assist.
Get in Touch
Simply Shoes
📧 Email: info@simplyshoesonline.co.uk
đź“Ť Business Address:
29 Witton Street, Delves Lane, Consett
Co Durham, England
DH8 7AN
United Kingdom
Customer Service Hours
Monday – Friday: 9:00-17:00
Saturday: 9:00-17:00
Sunday: Closed
We aim to respond to all customer enquiries within e.g. 1–2 business days.
Order Enquiries
If you're contacting us about an existing order, please include your order number in your message. This will help us locate your order and respond as quickly as possible.
For questions about:
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Order status
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Delivery
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Returns and refunds
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Exchanges
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Sizing
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Faulty or damaged products
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Incorrect orders
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Product information
please contact us using the details above.
Returns
Before sending an item back, please contact us and follow our Returns, Refunds & Cancellation Policy.
For change-of-mind returns, customers are responsible for the cost of returning the goods to Simply Shoes, subject to your statutory rights.
For faulty, damaged or incorrectly supplied goods, please contact us before returning the item so we can provide the appropriate instructions.
Business Information
Legal Business Name: Simply Shoes Online
Trading Name: Simply Shoes
Registered Office: 29 Witton Street, Delves Lane, Consett
Co Durham, England
United Kingdom DH8 7AN
Customer Service Email: info@simplyshoesonline.co.uk
Important
Simply Shoes currently sells and delivers products within the United Kingdom only.
We take customer enquiries and complaints seriously and aim to resolve issues fairly and promptly.
Nothing on this page affects your statutory rights under UK consumer law.